Co-Managed Technology
Co-Managed Technology is a flexible operating model for organizations that already have technology resources. LVL3 Technology Partners works with your internal IT staff, current provider, offshore support team, or specialist partners while they continue supporting your business.
Responsibilities can be divided according to your environment. Your existing team may keep day-to-day support and local work, while LVL3 takes ownership of agreed areas such as security, cloud administration, monitoring, or technology planning.
Together, we document ownership, required access, handoffs, and escalation paths before work begins. The agreed scope sets coverage and coordination expectations for each team, so everyone knows who responds and when.
A clear division of responsibility
These are examples of how work can be shared. Your team and LVL3 agree on ownership, access, coverage, handoffs, and escalation for each area during discovery. Neither list assumes every area is included in your agreement.
Your existing team may continue managing
Internal staff, a current IT provider, an offshore team, or specialist partners can keep the responsibilities that work for your business.
- Day-to-day helpdesk
- Application support
- Local repairs
- Administrator access
- Reimaging
- Onsite support
- Routine user support
LVL3 may take ownership of
Select the additional expertise and operational responsibilities your environment needs.
- Endpoint security
- EDR / MDR
- Endpoint health monitoring
- Patch and configuration visibility
- Disk encryption
- Identity security
- Microsoft 365
- Google Workspace
- Email security
- Backup
- Network monitoring
- Security policy
- Compliance-oriented controls
- Incident response
- Technology planning
- Centralized reporting
What this can include
- Shared technology operations
- Specialist security and monitoring
- Cloud and identity administration
- Backup and infrastructure oversight
- Technology planning and reporting
- Documented access, ownership, and escalation
Business outcomes
- Additional capability for your existing team
- Clearly assigned responsibilities
- Coordinated technology oversight
Common questions
Will LVL3 replace our current team or provider?
No. We work alongside internal staff, an existing IT provider, offshore support, or specialist partners. We agree on each party's responsibilities, access, and escalation before work begins.