Managed Technology
LVL3 Technology Partners looks at your complete technology environment, from employee computers and cloud accounts to networks, servers, backup, and communications.
We begin by documenting what you have, identifying ownership and dependencies, and agreeing on operational priorities. Management can cover the full environment or complement your internal technology staff.
Regular planning connects day-to-day support with equipment replacement, security improvements, licensing decisions, and future locations. Your management scope defines responsibilities, support coverage, and escalation.
Two ways to manage your technology
The right model depends on your existing resources and the areas where you want LVL3 to take responsibility. We agree on scope, access, and escalation together.
Fully Managed
LVL3 takes primary responsibility for agreed ongoing technology operations, management, security, support, and planning.
Co-Managed
LVL3 shares responsibility with the customer's internal team or current provider and takes ownership of agreed technology areas.
Explore Co-Managed TechnologyWhat this can include
- Technology planning and lifecycle reviews
- Endpoint, software, and device management
- Cloud administration and user onboarding/offboarding
- Managed network, site, and server operations
- Backup oversight and recovery planning
- Voice, automation, and Copilot management within scope
Business outcomes
- Clear technology ownership
- A prioritized improvement roadmap
- Coordinated ongoing operations
Common questions
Can you work with our existing IT staff?
Yes. We can define a co-managed scope around the systems and responsibilities where your team needs additional expertise.